Shipping Policy

Last updated: September 12, 2026

ZERELLE is committed to delivering your jewellery safely and efficiently.

Order Processing

Orders are generally processed after successful payment confirmation. Processing times may vary depending on order volume, product availability, holidays, and other circumstances.

You will receive order and shipping updates using the contact information provided at checkout.

Delivery

Delivery times depend on the shipping destination, courier availability, and other factors outside our direct control.

Estimated delivery dates are provided as guidance and are not guaranteed unless specifically stated otherwise.

Delays may occur due to weather, public holidays, courier disruptions, incorrect addresses, or other unforeseen circumstances.

Shipping Address

Please ensure that your shipping information is accurate before completing your order.

ZERELLE cannot be held responsible for delays or additional charges resulting from an incorrect or incomplete delivery address provided by the customer.

Tracking

Where tracking is available, tracking information will be shared with you after your order has been dispatched.

Delivery Issues

If your package arrives damaged, appears to have been tampered with, or you receive an incorrect item, please contact ZERELLE as soon as possible with your order details and supporting photographs/videos.

Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is completed.

International orders, where offered, may be subject to customs duties, taxes, or other charges imposed by the destination country. Such charges are the responsibility of the customer unless otherwise stated.